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Terms of sale and refunds

In short: you pay once and the game is yours, no subscription. If it doesn't work for you or it isn't what you expected, write within 14 days of purchase and you'll get your money back, no reason needed.

Who sells it

Caso Abierto is an independent game by Christian Vadillo, an individual based in Mexico. Contact: contacto@casoabiertogame.com.

What you buy

The prologue and the first case file are free to play on this website. The full game has 28 case files across four seasons and can be bought in two ways:

Anyone who buys the game either way will also receive a Steam key when the game launches on Steam.

Payment

Web license purchases are processed by Lemon Squeezy, which acts as the merchant of record: it charges you, issues the receipt and handles the taxes of your country. Their buyer terms are at lemonsqueezy.com/buyer-terms. We never see or store your payment details.

Refunds

If the game doesn't work for you or isn't what you expected, write to contacto@casoabiertogame.com within 14 days of purchase, from the email you paid with, and you'll get a full refund. No reason needed. Once refunded, the key stops working.

If something doesn't start, write to us first: it can almost always be fixed, and we will reply.

Privacy on this website

Changes

If these terms change, the date below will change too. What you bought stays yours.

Last updated: September 26, 2026.